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« Community Velocity: A Metric for Measurement | Main | SAP Video on BPX Community »

June 03, 2008


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I manage the Global Operations Team for Dell Community (forum, blogs, IdeaStorm, etc) and stumbled across your post. You rasie such valid points and questions, especially about how companies should participate in their communities and the risk of over-participation when solving problems. We absolutely participate in our community, have built great relationships with our SuperUsers and are conscience of allowing community to resolve the issues and answer the questions of community. There is a definitely fine balance, and finding that right response time by a company is crucial to the growth, particication and quality of responses. Being transparent and showing personality are key ingredients as well.

Great Post! :-)

Rachel Happe

Hi Natalie -

Thanks for stopping by - appreciate the comments and additions. Transparency and personality also critical.

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