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« Report: The State of Community Management | Main | If I Started Today »

March 10, 2010

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Jeremiah Owyang

We deliberated for great time Rachel on how collaboration matters. Companies and their employees must first love themselves before they can really love others. We eventually found that SCRM isn't just about prospects and customers, but needs to factor in the other side of the house (the internal side and partners) in order to truly be effective for the whole ecosystem

Thank you so much for the review.

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