People ask me all the time for use cases, examples, and best practices around using social media in a business environment - for a variety of business purposes: Marketing, customer support (internal and support team collaboration), new product development, HR (new hires, alums, recruiting).
I've pulled together an initial list of examples that can be seen publicly - there are many others that are behind firewall that I can't link to. This is an initial list but I would be happy to extend the list - just email me at rhappe at idc.com.
Hope you find this useful.
Rachel,
If you like, I can give you a list of publicly visible PBwikis that corporate customers are using for social media. Would that be useful to you?
Posted by: Chris Yeh | March 22, 2008 at 12:01 PM
Great post, it would be great if you could add a short comment on each of the cases, since for some of them it's not so obvious to get the case just visiting their web sites.
@Chris, Additional information on Enterprise PBWiki usage would be great
Thanx, Panos
Posted by: panos | March 23, 2008 at 02:01 PM
Chris - would love the list - I'll be happy to add them. Just send links (and short descriptors if you have them) to me at rhappe@idc.com
I'll build out more links and context to this list as I have time to work on it - it will be a standing page here on my blog.
Thanks!
Rachel
Posted by: Rachel Happe | March 23, 2008 at 08:28 PM
Kinda surprised JP Rangaswami isn't on your list o' smart folks. He's wikkit smaat. Also, on the page of examples, a lot of the blogs are all linked to Hill's blog. Wanted to see that Miami-Dade education thingee.
Lastly, check out www.gm-volt.com, a really sticky, really webby blog from GM. Amazing it's not in the list of GM blogs. Even when you they get it, they don't get it...
Posted by: Frymaster | March 31, 2008 at 04:26 PM
Kinda surprised JP Rangaswami isn't on your list o' smart folks. He's wikkit smaat. Also, on the page of examples, a lot of the blogs are all linked to Hill's blog. Wanted to see that Miami-Dade education thingee.
Lastly, check out www.gm-volt.com, a really sticky, really webby blog from GM. Amazing it's not in the list of GM blogs. Even when you they get it, they don't get it...
Posted by: Frymaster | March 31, 2008 at 04:28 PM
Further research proves gm-volt is not inside GM, although he has some amazing access.
Posted by: Frymaster | March 31, 2008 at 04:33 PM
Hi Frymaster - thanks for pointing out the broken links and yes, JP Rangaswami is a very interesting fellow but his blog is more personal than topical. His blog is at: http://confusedofcalcutta.com
Posted by: Rachel Happe | March 31, 2008 at 05:02 PM