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« Social Media Reading List | Main | Relationship development is a process, technology can (sometimes) help »

January 31, 2008


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Greg Schneider

Great Notion - Information Arbitrage. In my younger years as a fledgling high-tech product manager, I would have loved a customer community centered around my product -- real-time, on-going feedback where feature set is prioritized and discussed. But perhaps what I would have valued most of all is the transparency of the conversation. No more trying to convince engineers of what customers really said. Instant, transparent voice of the customer! That's a winner . . .

Rachel Happe

Hi Greg -

Thanks for stopping by. Yes, the transparency of conversations can be very powerful - in developing trust and validity, in exposing relationships, and for training.

I too when I was a product manager would have loved to have an online customer community.

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